Big Data Research
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Big Data Research
The latest research and anaysis on trends and issues related to Big Data. Analytics, BI, security, and privacy implications are curated
Curated by Kevan Huston
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Big data: Making even call centers intelligent - GigaOM

Big data: Making even call centers intelligent - GigaOM | Big Data Research | Scoop.it

Does big data have a roll in making the inbound call-center experience more enjoyable for everyone involved?

 

Predictive analytics, says Deepak Advani of IBM, have a powerful potential role to play:

 

"Basically, it’s a matter of putting analytics tools to work for customer service reps without them ever having to learn a thing about data analysis. In such a scenario, customer service isn’t left trying to deal with a potentially upset customer while simultaneously trying to find a resolution to his problem because the analytics system has done much of the legwork already."

 

More: http://gigaom.com/cloud/big-data-making-even-call-centers-intelligent/

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IBM discusses bringing big data applications to businesses - ZDNet (blog)

Enterprises are recognizing the potential for leveraging the web sources for broader business intelligence, as well as their internal content, according to David Barnes, program director of emerging Internet technologies for the IBM Software Group.

 

The traditional type of analytics platforms that we’ve run in the past might have created what we wanted or wasted our time, Barnes argued. He posited that the next wave of analytics and big data is concentrated on content-centric web apps with longer running data collection and analytics.

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IBM Seeks Bigger Stake In Big-Data Analytics

IBM has made a big bet on providing analysis of what are known as big data, and this week the company seeks to build on its position.

 

At a conference it is hosting in Las Vegas for more than 10,000 clients and partners, the Armonk, N.Y., company says it plans to unveil, among other items, a new analytics application for the Apple Inc. iPad and software that enables companies to analyze large amounts of data in the cloud.

 

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CMO role to become more data-focused and less creative | News | Marketing Week

IBM’s 2011 global CMO study claims that the majority of CMOs across the world still feel underprepared to meet a forecasted “data explosion” that will allow them to better measure the ROI of campaigns

 

The study found that 87% of CMOs in the UK and Ireland and 71% interviewed globally said they feel ill-equipped to deal with the increasing need for analysis and the overwhelming “volume, velocity and variety” of data.

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