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Thanks to social media, complaining has never been easier. Here are a few types of cranky customers--and some good ways to handle them.
It doesn't matter if you run a multibillion-dollar airline or a small mom-and-pop gas station: Any customer can complain about you--loudly and publicly, where the world can see it--if he or she feels wronged.
Don't believe me? There are more than two million results on the term bad customer service on Google. Go have fun.
Via The Learning Factor
