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Before you think that your brand isn't in an industry that needs to be concerned with bad customer experience, think again. A bad customer experience is costly
Via Robert Caruso
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Rescooped by michel verstrepen from Social Media Content |
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Via Robert Caruso
Robert Caruso's curator insight,
February 21, 2017 10:23 AM
Let’s face it, it’s becoming increasingly difficult to get a new customer into your store or on your website. With the continual changes to digital marketing, user habits and increased consumer expectations, brands certainly have their hands full. But when you add a bad customer experience to these already surmounting obstacles, your business could be shooting itself in the foot.
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