We loved today’s discussion with Empathy Activist Rob Volpe, on how to channel our empathy for better customer service. It’s easy to get frustrated at customer service when things don’t go your way, but using a little empathy can help reach a positive outcome.
A study in 2021 found that 97% of customers said empathy is the most important element in customer engagement. It can be really difficult in those moments, because we can be more emotional than we might be otherwise. That’s why it’s important to use our empathy to get to a positive place.
Via Edwin Rutsch