consumer psychology
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Real-life consumer psychology – with a touch of technology
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L.L. Bean, citing abuse, tightens its generous policy on returns 

L.L. Bean, citing abuse, tightens its generous policy on returns  | consumer psychology | Scoop.it

"The retailer said too many customers were treating its full-satisfaction guarantee as a “lifetime product replacement program” ..."

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Chelsea suffer most abuse from social media trolls - BBC Sport

Chelsea suffer most abuse from social media trolls - BBC Sport | consumer psychology | Scoop.it

"Chelsea receive more social media abuse than any other Premier League club, a new study by Kick It Out shows ..."

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Why you should be nice to retail staff

Why you should be nice to retail staff | consumer psychology | Scoop.it

"Heading to the Boxing Day sales? Show a little compassion for retail staff, writes Deirdre Fidge. You'd be surprised how much abuse they endure ..."

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