Big Data: How Personal Clouds and ‘VRM’ will revolutionise Customer Relationships - STL Partners / Telco 2.0 Research | cross pond high tech | Scoop.it
From www.telco2research.com - April 26, 2012 4:24 AM
A video interview with internet guru Doc Searls, fellow of Harvard University, in which he describes the concept of ‘VRM’ (Vendor Relationship Management) and how it will revolutionise customer relationships.