"While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they could be ..."
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Customer service in tourism
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"Over the last eight years, travel and tourism has grown by 17.3 percent in the top ten fastest-growing global destinations. But Africa has not enjoyed the same growth rate, largely due to challenges facing the sector, including security concerns ..." 
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"Facebook and Instagram help put African tourism on the social media map ..."
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