Why AI needs the human touch in the post-COVID service world | Customer service in tourism | Scoop.it
From insidebigdata.com - February 4, 2021 9:53 AM

"In this contributed article, Nic Ray, CEO of BrandsEye, observes that in a post-Covid world, organizations will need to ensure they are using tools that allow them to go beyond simple keyword matching to find the customer conversation that matters ..."