"Hospitality workers have learnt to think of themselves as frontline workers over the course of the pandemic, but the vaccine rollout has made the battle lines ..."
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Customer service in tourism
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"Almost every industry in the world has been impacted by Covid-19, with arguably restaurants and hotels being the hardest hit ..." 
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"In this article, I propose a novel concept through which the tourism industry could generate revenue by implementing a virtual tourism system that will enable compelling remote experiences of tourist.."
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"Our hospitality industry is hurt and so is our economy. It’s evident that the industry is in dire need of a conceptual strategy to revive the sector. The sad reality is that this monster is far from extermination, and therefore stern mitigation measures ..."
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"Since travel and tourism are cash-heavy industries dependent on small margins, many companies will face great hardship, from laying off long-term staff to foregoing upgrades or..."
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"Little Wandering Wren explores Bangkok Staycations to support the hotel industry during the Covid-19 pandemic. This post is a thank you to those hoteliers ..."
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"Using a crystal ball stocked full of social and market intelligence could be the secret sauce keeping Uber ahead of the curve as it innovates early - again ..."
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"US and UK customers are fed up with the proliferation of chatbots and computerized platforms, according to a survey from CGS ..."
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"Southern Sun's Elangeni and Maharani hotels on the beachfront turned on certain lights in hotel rooms to construct a heart alongside the words of hope and love ..."
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"The tourism industry is very hard hit by the impact of the coronavirus pandemic, but it could be the first to recover once Covid-19 is managed, says the CEO of SA Tourism ..."
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"New data from Chattermill reveals that service staff in the travel sector are bearing the brunt of customer frustration ..."
Graham Phelps's curator insight,
April 24, 2020 3:40 PM
Customer service is now more important than ever
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"The group’s short film showcases the resilience of Singapore workers who, despite all the problems related to the COVID-19 pandemic, refused to let hardship defeat them ..."
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"Americans are important customers for European luxury brands, especially in the crucial summer months, given the majority ..."
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"Think dining out has gotten difficult? Consider it from your server's point of view ..."
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"The COVID outbreak may have dealt a blow to the country’s tourist sector – but in over-visited Prague, city leaders see a chance to reset an industry that was out of control on a more sustainable basis ..."
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"The unprecedented COVID-19 crisis has had a major impact on the travel and tourism industry, shutting down thousands of hotels, tourist destinations and flights around the world. Since travel and tourism are cash-heavy industries dependent on small margins, many companies will face great hardship, from laying off long-term staff to foregoing upgrades or repairs ..."
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"Venice is a city with a long history of overcoming adversity and now its residents are starting debates, campaigns and protests to take control of the city’s future ..."
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"Expect to pay extra for hand sanitiser and a face mask – and maybe for optional social-distance seating ..."
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"South African Tourism has released a new television advert that acknowledges the great sacrifices South Africans have made since the start of Covid-19..."
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"Consumer journalist Wendy Knowler investigates which companies are meeting their customers’ needs on social media ..."
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"Hotel brands’ digital marketing in China during COVID-19 provides valuable lessons in crisis communications, cultivating brand loyalty, and developing new revenue sources. Here are six strategies that can help the hospitality industry around the world ..."
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