Customer service in tourism
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Customer service in tourism
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The future of the travel industry: Make it better, not just safer | McKinsey

The future of the travel industry: Make it better, not just safer | McKinsey | Customer service in tourism | Scoop.it

"The future of the travel industry will depend on more than just travelers’ pent-up demand. For some, the romance that travel used to inspire was already wearing thin even before the crisis ..."

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Winning the expectations game in customer care | McKinsey & Company

Winning the expectations game in customer care | McKinsey & Company | Customer service in tourism | Scoop.it

"Call centers aren’t what they used to be. Here’s how to capture the loyalty of increasingly demanding customers ..."

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