"With two dangerous new COVID variants on the loose, troubling news reports of passengers running amok, and many customer service meltdowns, even the experts are having a hard time predicting what it will be like to fly now ..."
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Customer service in tourism
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"Though it might be disheartening to hear that air rage incidents reported by airlines are on the rise, take heart, my fellow fliers: all those unruly passengers could, arguably, lead to positive ..." 
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