"Business class has been hit hard by a biting cost of living crisis as passengers tighten their belts around the world..."
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Customer service in tourism
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"A disability rights advocate, Engracia Figueroa, died after United Airlines allegedly damaged her wheelchair..." 
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"Expect to pay extra for hand sanitiser and a face mask – and maybe for optional social-distance seating ..."
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"CNT Editor Divia Thani spoke with top leaders from India’s travel industry for a peek into the future of travel in a post-COVID world..."
Leona Ungerer's insight:
From Condé Nast Traveller India
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"In-flight entertainment (IFE) is a key feature of an enjoyable passenger experience, whether that entertainment comes from the seat-back screen, content streamed to passengers’ own devices or from the ..."
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"Using facial recognition, the biometric gates at Heathrow Terminal 5 allow fliers to scan their boarding pass, look into a screen and then walk directly on to the aircraft ..."
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"Emirates extended the usage of its luxury lounges at Dubai International Airport to its Loyalty Programme members and their guests for a fee of US$ 100 ..."
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"Flying is a pretty incredible experience, but it can also be an uncomfortable one. It can be a pain to be confined to a small, hard seat for hours at a time. We want to know: how do you make long flights comfortable? ..."
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"Qantas is now piloting an option which will allow passengers in economy to purchase an empty seat next to them for as little as $20 ..."
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"Faced with a dramatic drop in passengers due to the coronavirus pandemic, airports and airlines worldwide are struggling to decipher what it will take to restore traveller confidence ..."
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"In the old days, 28,000 people travelled between Cape Town, or Durban, and Johannesburg every day. It doesn't look like there'll be enough airlines around to serve them if they ever want to do that again ..."
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"While the Philippines can still claim to have one of the lowest incidences of COVID-19 in the world, the effects of the new virus have hit industries that provide services to consumers. Based on our …"
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"Ultra-low-fare airlines are offering cheap flights to Europe, but beware: The flights may not be ideal for all travelers, says Consumer Reports ..."
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"How cancellation penalties, rebooking fees and insurance costs are affecting fliers hit by the new electronics restrictions on flights from the Middle East ..."
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"Think air travel's getting worse? Here comes technology, smarter seats and inflight cocoons to make it better ..."
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"Airline passengers are expected to rely more heavily in the future on smartphones and portable devices to make travel less stressful thanks to mobile check-in apps, automatic flight updates, mapping software to navigate airports and technology to ..."
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