"Haneda Robotics Lab, Incheon Airport and Vistara are among those playing a leading role when it comes to the adoption of robots and AI ..."
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Customer service in tourism
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Scoop.it!
"The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience, but now I want to focus on their ability to deliver amazing customer service ..." 
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This post (again) demonstrates the impact of technological forces on tourism (study unit 1).