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Customer service in tourism
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Scoop.it!
"There’s no second chance at a first impression and this age old adage is still relevant in the online age. If your customer’s first experience is online then the website will tell them everything …" 
Scoop.it!
"Once again the travel and tourism industry faces both new and on-going challenges. Travel and tourism cannot be separated from the world context in which they operate. Be that context political states of war, or one of health issues or of economic undulations, what occurs throughout the world touches every aspect of tourism. It is for this reason that every once in a while it is good for travel and tourism professionals to take a step back and to review at least some of the basic fundamentals of their industry ..."
Scoop.it!
"Many travel apps are free or inexpensive, but which ones add value to your trip? We scoured to the internet to see what experts and users alike had to say ..."
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Scoop.it!
"What factors do consumers consider when they’re in the midst of booking their next leisure travel plans? SmarterHQ, a leading personalization platform, can confidently tell the travel and hospitality industry that loyalty programs are not one of them ..."
Scoop.it!
"If you are overlooking the value of customer reviews for your overall content marketing strategy, you might be missing out on a huge opportunity - and a lot of money on the table. Here’s how to fix that ..."
Scoop.it!
"The rise of the smartphone has revolutionised the way consumers research, book and manage their holidays and wider leisure time, not to ..."
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