Customer service in tourism

This post relates to section I0.2:  Inherent  problems in customer-staff relations (see, for instance, that some customers believe that they have power and that restaurant employees have to yield to their demands). There often are status and economic differences between tourists and tourism workers, which may give rise to these expectations. 

The post also mentions professionalism, one of the three PRs of customer-contact employees' responsibilities (combined with pride and proficiency).   (See section I0.3: Customer-contact  employees’ responsibilities).

Finally, the post relates to section I0.4.I:    Personal attitudes and abilities, where it is mentioned, 'The emotional component of abilities and attitudes probably poses the greatest challenge for customer-contact employees'.