"The seemingly endless parade of airline apologies continues apace today, with Virgin Atlantic admitting one of its employees shouldn’t have told a disabled woman she couldn’t enter the airline's ..."
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Customer service in tourism
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"Customer experience may be all about tech thes days but it still needs a human face to do well ..."
Leona Ungerer's insight:
An employee perspective 
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"Once again the travel and tourism industry faces both new and on-going challenges. Travel and tourism cannot be separated from the world context in which they operate. Be that context political states of war, or one of health issues or of economic undulations, what occurs throughout the world touches every aspect of tourism. It is for this reason that every once in a while it is good for travel and tourism professionals to take a step back and to review at least some of the basic fundamentals of their industry ..."
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"You can only provide superior customer service if you have superb employees. This requires not only selecting the best applicants who come your way, it also means making sure that the applicant pool from which you’re selecting is sufficiently deep and wide, says this customer service consultant ..."
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"Big news in Seattle: Starbucks allows visible employee tattoos and piercings: why you should be consulting this customer service leader and revising your own HR, hiring, dress code policies to improve the customer experience ..."
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"If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results ..."
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"Converting customers into promoters of your brand looks like a mammoth task and many of us give up without even fighting this battle. We got something that ..."
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"Murfreesboro to be training ground for Walmart supervisors, department heads in Middle Tennessee ..."
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"How implementation of a mystery shopper program provides observations and analysis to improve your shop’s customer service performance ..."
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