Customer service in tourism

This post relates to a term that we use in IOP1502, namely 'emancipated tourists'. See, for instance, the following excerpt from section 1.2: Social and cultural forces, "Because of tourism's impact on the host country, for example on its natural resources, better-behaved tourists, in general, are desirable -  people with respect for the culture, nature and the population and with higher moral values. People like these are known as emancipated tourists".

This post may also relate to section 11.2: Reasons why communication fails. See in particular section 11.2.4: Stereotyping. A fear of strangers may point to stereotyping, occurring when a group of people is assigned a similar set of characteristics. A stereotype is often negative and untrue.