Customer service in tourism
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Customer service in tourism
Psychology, technology, strategy ...
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Social media can play role in hotel decisions

Social media can play role in hotel decisions | Customer service in tourism | Scoop.it

"Researchers find many travelers are looking for an ‘experience.’.."

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Franchise hotels and the framing of online travel agencies

Franchise hotels and the framing of online travel agencies | Customer service in tourism | Scoop.it

"For more than a decade, online travel agencies such as Expedia or Booking.com have been demonized by franchise chains for being too expensive ..."


Via Alexandre Guapyassu
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