"A new crop of properties are doing everything they can to make sure guests use their vacation to disconnect ..."
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Customer service in tourism
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"The pandemic has increased demand and also ramped up the expectations of vacationers ..." 
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"It is quite difficult to see past the crisis of now, in any situation. But right now, in travel, it is almost impossible. Fear has gripped the world and our industry is on the front line of the response as well as bearing the brunt of the economic downturn ..."
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Industry leaders will surely agree, 2019 has represented an exciting time for hospitality. On what seems to be an unrelenting path to innovation, hotels around the globe are implementing critical operational make-overs, while guests are leading the charge for enhanced convenience and personalization ..."
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"Industry critic Georgina Campbell warns of ‘baffling’ low standards in our top hotels..."
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"If you want to get more bookings, should you be choosing quantity over quality? Here are 7 reasons why we think you need more reviews, not better ones ..."
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From
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"AlixPartners study notes economic unease, support for higher pay..."
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"One of the key growth drivers of the wellness tourism market is increasing interest of hospitality industry towards wellness ..."
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"Synced surveyed several "future hotels" that are already applying AI in hospitality, to see how the tech can provide guests with a unique and satisfying experience ..."
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"It may feel like the era where robots can truly replace humans is far off, but it may be closer than you think. At the Global Tourism Summit in Honolulu ..."
Leona Ungerer's insight:
This post again reflects the impact of technological forces on the tourism industry (Study unit 1). It remains to be seen whether humanoid robots will replace human contact/human assistance which is an essential requirement for many tourists.
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"Virtual reality (VR) is not just about gaming anymore but is proving useful for the hospitality and tourism industries as well ..".
Leona Ungerer's insight:
Study unit 1: Impact of technological forces
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"We get the CEO of IHM's opinion on where boutique hotels and serviced apartments overlap, where they stand out, and what makes niche accommodation tick ..."
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"Fewer than a third of hotel guests leave any money for the housekeepers. One explanation is that people don’t know they’re supposed to tip ..."
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"City Lodge Hotel Group says that the Covid-19 pandemic caused significant changes in both the consumer and business environments and will continue impacting hotel business strategies long after the threat of the virus recedes ..."
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"Humankind is going through a new and unprecedented experience with the rapidly spreading COVID-19 pandemic ..."
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"The essence of hotel management is balancing business and management education with a thorough grounding in all practical aspects of the hotel.That's all the essence of the 50 blogs on this resource list, from analytics to anecdotes, the authors of these blogs all present extraordinary..."
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"China's luxury goods market has been going through auspicious years over the last few years. In 2018, Chinese consumers spent USD115 billion on luxury goods globally, making-up a third of the world's spent, and their outlay is set to double by 2025 ..."
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"We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback ..."
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"What is Luxury?
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From
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"Imagine being in your room within one minute of arriving at your hotel. FlyZoo, a 290-room hotel located close to Alibaba Group’s headquarters in The likes of Alibaba are shaping the future hotel. ..."
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"Africa is the world’s most rapidly urbanizing continent and the urban population of Africa is expected to triple by mid-century. By 2040, Africa’s urban population will more than double to 1 billion - a rate that far outpaces urbanization elsewhere in the world ..."
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"We are in 2019. Traditional mobile apps will eventually face a hard time as the tech-savvy app users prefer innovative..."
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![Uniting space, staff and guests through art with ARTIQ [interview] | Customer service in tourism | Scoop.it](https://img.scoop.it/4TsJQYPTLeHrLM2NDzfGwjl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"We talk to Patrick McCrae of ARTIQ about how art and hospitality can come together to reflect brand identity, increase productivity and enhance the guest experience ..."
Leona Ungerer's insight:
This post relates to section 9.3: Service hardware, for instance, the trend that an establishment's décor may be an important aspect of service hardware (and contribute to establishing its brand identity).
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"Wellness tourism is catching up with the tourists quite rapidly. A hospitality consultant can help you add wellness features to your property ..."
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"Big-name brands such as Marriott, Hilton and United are taking their respective loyalty programs into the retail space as they explore a broader use for points ..."
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