"Technology is great but sometimes it moves us away from the human, vulnerable connection our customers crave. Sometimes you need to be hugged by a brand ..."
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Customer service in tourism
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Scoop.it!
"Several hotels and at least one cruise ship have been experimenting with machines that can handle guest check-in, store bags, deliver extra towels or mix a drink at the bar ..." 
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Scoop.it!
"A recent complaint on the ASOS Facebook page has reminded Dr Mumbo we're still a very, very, very long way from any meaningful kind of artificial intelligence ..."
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