"With more people travelling than ever before, the hospitality industry faces an increasingly diverse range of clients to cater for... ..."
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Customer service in tourism
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'The Millennial generation is often described as fickle, work-shy, narcissistic and driven by a raging sense of entitlement ...' 
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"Hospitality marketing is shifting toward content to lure guests to hotels, particularly the younger, digitally savvy crowd ..."
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"Cosmopolitan Africans (*Afropolitans) could boost the annual South African economy by more than R2 billion and grow tourism. That is if they are given appealing reasons to travel within the country,” says Jerry Mabena, CEO of Thebe Services that owns the Thebe Tourism Group. Mabena will be telling delegates just how this can be achieved…"
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"An industry expert explains the newest generation of travelers and how properties are responding ..."
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"The Millennial generation's demands have cracked open the travel industry, making room for upstarts and incredible innovation ..."
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