"We are currently amid an industrial revolution which is transforming every sector of business. While the ..."
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Customer service in tourism
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"Robots are increasingly taking some of the burden of mundane tasks away from human beings. Robotic assembly lines have reinvented manufacturing, and now mobile, autonomous machines are starting to be used in the service ..." 
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"The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology ..."
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"2014 was a very dynamic year for the online travel sector, which saw new forces rising within it, reshaping the way travel products will be marketed ..." Via Tourism Australia
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