"Behemoths have financial muscle to relegate local companies far down the list of internet search page listings..."
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Customer service in tourism
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"As the seasons change, the weather gets warmer, and the school year comes to a close yet again, another vacation season is just around the corner. And according to a recent travel survey by AAA, nearly 100 million Americans are planning to participate this year. ..." 
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"As brand loyalty dwindles, Hilton and Marriott have begun campaigns encouraging consumers to skip web agents like Expedia and book directly for low prices and perks ..."
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"The travel industry has constantly evolved, leading changes in technology, society and consumer tastes. Travel was the domain of the wealthy until technology and leading travel companies rapidly changed this in the latter part of the 20th century. The United Nations World Tourism Organisation estimates..."
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"The University College London study shows sites are using psychological tricks to increase sales. Messages like 'Hurry, only 3 seats left' led to a 4.7 per cent increase in bookings ..."
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