"The hotel was identified during Cape Town's initial planning for the coronavirus pandemic, as a site to accommodate those affected by travel restrictions during the country's unprecedented nationwide lockdown ..."
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Customer service in tourism
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"Whether its from coworkers, customers or management, sexual harassment is an issue in Asheville's restaurants and bars ..."
Leona Ungerer's insight:
This post relates to section I0.2: Inherent problems in customer-staff relations (see, for instance, that some customers believe that they have power and that restaurant employees have to yield to their demands). There often are status and economic differences between tourists and tourism workers, which may give rise to these expectations. The post also mentions professionalism, one of the three PRs of customer-contact employees' responsibilities (combined with pride and proficiency). (See section I0.3: Customer-contact employees’ responsibilities). Finally, the post relates to section I0.4.I: Personal attitudes and abilities, where it is mentioned, 'The emotional component of abilities and attitudes probably poses the greatest challenge for customer-contact employees'.
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"How can you ensure that the image that a prospective guest gleans of your hotel from your online presence is a positive and accurate one? ..."
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"What is a sommelier certification worth? How much does a sommelier’s specialist wine knowledge matter to diners? And who are they, anyway, and how do you become one? ..."
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"Leisure travel and tourism are all about turning dreams into realities. Be the traveler seeking adventure, spirituality, knowledge, or relaxation, all travellers ..."
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