Customer service in tourism
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Customer service in tourism
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Outcomes of bad customer service

Outcomes of bad customer service | Customer service in tourism | Scoop.it

"Let’s see what are the outcomes of bad customer service practices and how it can affect your brand reputation ..."

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The four essentials of a customer service plan

The four essentials of a customer service plan | Customer service in tourism | Scoop.it

"Customer service is one of the most overlooked priorities for growing businesses ..."

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Guest intelligence tech – making life easier for general managers

Guest intelligence tech – making life easier for general managers | Customer service in tourism | Scoop.it

"Technological tools abound that promise to simplify, automate and facilitate the job of a hotel GM. One such tool is guest intelligence technology ..."

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Apology 101: How to save your reputation by @jeanmariedion

Apology 101: How to save your reputation by @jeanmariedion | Customer service in tourism | Scoop.it

"What's the right way to apologize? Here is my foolproof business apology template, along with some notes about apology pitfalls ..."

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