Customer service in tourism
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Customer service in tourism
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Robot concierge and designated selfie-spots: is this the future of luxury hotels?

Robot concierge and designated selfie-spots: is this the future of luxury hotels? | Customer service in tourism | Scoop.it

"It’s holiday time. You’ve got the choice of booking an entire chateau, or a room in an ultra-swanky Riviera hotel. Which do you go for? If you’re on ..."

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The latest job for IBM's Watson is as a hotel concierge

The latest job for IBM's Watson is as a hotel concierge | Customer service in tourism | Scoop.it

"Next time you check in at a Hilton, your welcome may be even more automated than usual. That’s because the hotel chain has been working with IBM to create a robotic concierge that it call Connie ..."

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Staying in a hotel? A robot may be your next butler

Staying in a hotel? A robot may be your next butler | Customer service in tourism | Scoop.it

"Robots are increasingly taking some of the burden of mundane tasks away from human beings. Robotic assembly lines have reinvented manufacturing, and now mobile, autonomous machines are starting to be used in the service ..."

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When a robot books your airline ticket

When a robot books your airline ticket | Customer service in tourism | Scoop.it

"Virtual travel assistant services designed to understand conversational language are expected to change the way travel is planned ..."

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Can a hotel robot read a ‘do not disturb’ sign?

Can a hotel robot read a ‘do not disturb’ sign? | Customer service in tourism | Scoop.it

"Several hotels and at least one cruise ship have been experimenting with machines that can handle guest check-in, store bags, deliver extra towels or mix a drink at the bar  ..."

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Customer service needs to be either more or less robotic - blogs.hbr.org (blog)

Customer service needs to be either more or less robotic - blogs.hbr.org (blog) | Customer service in tourism | Scoop.it

"The middle ground creeps us out ..."

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