"Two months after hotels and guest houses were allowed to operate again, Airbnb establishments have finally been permitted to host guests again ..."
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Customer service in tourism
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"We all know luxury travel will drastically change post-coronavirus. The pandemic which has equally affected the rich and the poor, with no private clinics or VIP treatment will leave behind major fears and scares which made everyone reflect ..." 
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"Industry critic Georgina Campbell warns of ‘baffling’ low standards in our top hotels..."
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From
eagle
Hotel owners and managers have been encouraged to embrace standards if they are to improve the country’s competitiveness as a destination as well as attract more travelers. This was one of the conclusions that were drawn up during a Uganda Tourism Board (UTB) and Uganda Hotel Owners Association (UHOA)...
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"The Inaugural Boutique Hotel Guest Experience Awards were held at the Boutique and Lifestyle Hotel Summit 2017 in London, on May 22. Here are the winners ..."
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"Want to build a customer experience so powerful that it knocks your competition out of the running? How great companies like Four Seasons Hotels And Resorts design, introduce, and reinforce customer service standards ..."
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"Hotel technology company GIATA is offering its clients an app-based hygiene assessment based on global standards ..."
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"On January 10, China released the new standards of Hotel Online Service Quality Evaluation and Classification (China Daily, 2020)..."
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"Whenever we turn on a light switch, use the internet, or our children play with a toy, we’re usually using standards without knowing it ..."
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"Here's what it takes for a restaurant to be awarded a prestigious Michelin star — and the difference between those that have one, two, or three ..."
Leona Ungerer's insight:
This post relates to STUDY UNlT 15: Differentiating a company's service: Service quality and tourist satisfaction. Customers may use quality indicators such as the Michelin star to guide their decision making. Quality indicators such as the Michelin star may also serve as risk-reducing strategies because it serves as an indication of the quality that may be expected and customers know that restaurants who are graded in this way should maintain their reputation.
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"Singaporeans are among the most demanding consumers in the world when it comes to customer service, but they are also among the most generous at rewarding good service, a new survey by credit card firm American Express has found ..."
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"Customer Experience Measurement defines your customer service standards and ensures that business standards are based on a consensus, human ability, and capacity for understanding ..."
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