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"In an interview with CustomerService.ae, the Cluster Director of Food and Beverages of Millennium and Copthorne Hotel Makkah Al Naseem, El Mostafa Frizit talks in detail about customer-centric efforts that are made to ensure an exceptional guest experience...." 
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"If you're going to grow through the 2020s, you'll need to innovate ..."
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"Dubai’s successful development model, which has seen it develop into one of the world’s most prominent cities in the last few decades, has always had inclusive growth and social well-being at its centre ..."
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![The anxious traveller — how you can help [checklist] | Customer service in tourism | Scoop.it](https://img.scoop.it/p0aEiPHxWQYS1eFWs5VfRjl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"We look at how accommodation providers can help their guests to feel more at ease when making a booking before they arrive, and during their stays ..."
Leona Ungerer's insight:
The post again relates to some of the risks that tourists experience/perceive. See the explanation of the six types of risk that tourists often face under 5.3.2: High levels of insecurity Iinked to intangibility.
The post elaborates on how accommodation providers can reduce some of the risks that travelers perceive/reduce their possible anxieties. This is an excellent strategy to ensure that one's customers may experience some peace of mind, for instance, by pre-empting their information needs.
The post also relates to section 5.3: Complexities in tourism decision-making, especially 5.3.6: A high level of information search may be necessary. By providing information in advance, accommodation providers may contribute to simplifying tourists' decision-making.
Finally, wellness tourism is mentioned, which refers to an emerging market, or trends in the tourism industry (see, for instance, 2.2: Challenges and opportunities in emerging markets).
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"Customer service transformation isn’t easy, but it’s one of the most effective ways to improve business performance. If you’re looking for a place to start, here are seven service catalysts that can bring powerful results ..."
Leona Ungerer's insight:
Study unit 8: Human capacity development, (e.g. 8.2: The company's responsibilities towards customer-contact employees, 8.2.1.: Selecting suitable customer-contact employees, 8.2.2.1: S Training, 8.2.2.2: Empowerment). Enjoy!
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"These 8 simple rules will ensure your business becomes known for its good customer service so you reap the benefits good customer service provides ..."
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"To find out that your company, division, or department has performed poorly on a customer service survey can be more than demoralizing. It doesn't bode well for continued financial success, and can directly threaten your livelihood. Here's how a customer service consultant would turn this around. ..."
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"The term "soft skills" is typically used to refer to a wide range of
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"Do you "get" your customers? True customer understanding must be up close and personal. Here are some key strategies to more fully understand your customers ..."
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"If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results ..."
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"Murfreesboro to be training ground for Walmart supervisors, department heads in Middle Tennessee ..."
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"Customer service platforms are continually evolving. Once, it was normal – even progressive – for a customer to call into a contact center and get support with whatever they needed over the phone …"
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"United Airlines' reputation took a nosedive when it ignored the protestations of a musician not compensated after his expensive guitar was broken ..."
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"What is a sommelier certification worth? How much does a sommelier’s specialist wine knowledge matter to diners? And who are they, anyway, and how do you become one? ..."
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"Industry critic Georgina Campbell warns of ‘baffling’ low standards in our top hotels..."
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"When it comes to world-class customer experience (CX), Walt Disney World is at the top of the list ..."
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"Find out how hotel managers, marketers, and CEOs use guest feedback technology to help them make informed decisions about budget, HR, and guest experience ..."
Leona Ungerer's insight:
This post relates to Study unit 3: The tourist as a human being (see, for instance, 3.2: Customer needs. It is mentioned in this section that "The methods companies use to conduct business must be analysed in terms of what the customer wants and needs. Market research activities should focus on identifying these needs, while policies and procedures should be structured to meet the identified needs". The post also relates to section 6.2.2: Customer research. Feedback technology may assist in determining training needs and even determine opportunities for reward and recognition (see section 8.2.3.3: Rewarding and recognising exceIIent customer service). Finally, the post mentions a number of South African hospitality service providers.
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"Find out how to become a flight attendant. See what airlines require of job candidates. Get the facts about training and certification ..."
Leona Ungerer's insight:
Study unit 8: Human Capacity Development (8.2.1., Selecting suitable customer contact staff; 8.2.2.1, Training). Study unit 10: The role of customer-contact staff in service delivery (10.3, Customer-contact staff's responsibilities).
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"A service culture is a true competitive asset. Not necessarily in the accounting definition, but a form of human potential ..."
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"No matter in what area of tourism you may be, the simple fact is that tourism is a customer-oriented business. Without customer service, not only your marketing will eventually fail, but also the business' viability will be in question. Good service is to tourism what oxygen is to the body. It is the lifeblood of how the industry works ..."
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"A World Bank Group project sought to make growth in Mozambique more inclusive by targeting small and medium-sized businesses outside of Maputo, as well as by providing specialized training and value chain development in agriculture and tourism ..."
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"Technological tools abound that promise to simplify, automate and facilitate the job of a hotel GM. One such tool is guest intelligence technology ..."
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"The word "intentional" is being used more in business. It's doing something very deliberately. Southwest Airlines uses the MBTI in intentional learning ..."
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"Nothing is more important for success than making sure that everyone who interacts with you comes away happy. Often it’s the difference between success and failure. A happiness-focused owner enjoys torrents of repeat and referral business ..."
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