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Customer service in tourism
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"Tech-driven changes are coming fast and furiously to airports, including advancements in biometrics that verify identity and shorten security procedures for those passengers who opt into the programs ..." 
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"Are we willing to be spied on—and even humiliated—for the hyperefficient, compulsively clean transportation of the future? ..."
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"Major sporting nations Australia and Canada quit the Tokyo 2020 Olympics on Monday as organisers faced global pressure to postpone the Games due to the coronavirus crisis for the first time in their 124-year modern history ..."
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"For decades, Singapore Airlines has pushed boundaries as a world-class carrier and trailblazer in-flight innovation ...
Leona Ungerer's insight:
A paid post by Singapore Airlines that illustrates some of the requirements for efficient customer service in tourism.
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"Major shops, restaurants and tourist destinations are shuttering their doors across China, as global businesses begin to feel the effects of the deadly Wuhan virus outbreak..."
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"Travel trends and predictions. Five big ideas and trends that we think will shape the future of tourism and travel, from the experience economy to overtourism ..."
Leona Ungerer's insight:
This post relates to a term that we use in IOP1502, namely 'emancipated tourists'. See, for instance, the following excerpt from section 1.2: Social and cultural forces, "Because of tourism's impact on the host country, for example on its natural resources, better-behaved tourists, in general, are desirable - people with respect for the culture, nature and the population and with higher moral values. People like these are known as emancipated tourists".
This post may also relate to section 11.2: Reasons why communication fails. See in particular section 11.2.4: Stereotyping. A fear of strangers may point to stereotyping, occurring when a group of people is assigned a similar set of characteristics. A stereotype is often negative and untrue.
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"Navigating through airports can be daunting: the wide-open unfamiliar spaces, the free-flowing and chaotic pedestrian traffic, the numerous shops and restaurants. But a startup called Aira has introduced a technology-powered assistance service based on Google Glass ..."
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"tnooz and China TravelDaily partner to provide a twice-monthly roundup of the big online travel news in China ..."
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"...Pocket Wi-Fi devices are one of the most common ways to get internet access in Japan. The 4G, 3G, LTE and WiMax networks are so good you'll have a pretty fast connection wherever you go. Except, perhaps, in some rural areas ..."
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"As the holidays draw near, most major airports across the United States (and the world) have kicked into high gear for their busiest time of the year ..."
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"Most people go on cruises to disconnect for a while. Even the thought of bringing a smart phone conjures up thoughts of deadlines, meetings, and schedules for some ..."
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"From zero-pressure balloon trips to astronaut boot camps, reservations for getting off the planet — or pretending to — are skyrocketing. The prices, however, are still out of this world ..."
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"Instead of sitting at a crowded bar, you could have a mixologist come directly to your room and whip up drinks for an intimate cocktail evening ..."
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From
medium
"How brands and businesses can manage communication with their audiences during Covid-19. Tips and examples for marketing in a pandemic ..."
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"Standard travel insurance policies probably won’t pay out on a cancellation triggered by the coronavirus, or for room bookings that hotels don’t refund, but probably will cover your care if you become infected, experts say ..."
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"If you are planning to visit Japan sometime this year, here we’ve rounded up a few things that you need to know before your trip..."
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"Chinese tourists are seeking out holiday experiences that can be shared on social media..."
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"There has been a digital revolution for holidaymakers. In the digital age, we’ve become ..."
Leona Ungerer's insight:
Study unit 1: Forces impacting on tourism (technology). Study unit 2: Challenges and opportunities in the diversity of tourism markets (2.2: emerging markets - self-booking). Study unit 5: Tourism decision-making; 5.4.1: Travellers as users of new technology; 5.3.2: Uncertainty, perceived risk. Tourists purchase travel insurance because of possible risks.
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"A handful of practical tips to help make sure your next trip to the world’s most populous country is smooth sailing from start to finish ..."
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"Traveling is stressful. The last thing you want to worry about is getting scammed by crooks on the street. Your best tool? Knowledge. Know how they work. Know what they’ll do. Prevent ..."
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"Tourism boards in popular gateway cities throughout the United States and Europe have seen thousands of Chinese tourists pass through their streets, hotels ..."
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"Several countries around the world have reported an increase in the number of Chinese travelers they welcomed in 2017. The prognosis for 2018 is positive too ..."
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