Seven things travel and tourism companies should consider during the COVID-19 crisis | Customer service in tourism | Scoop.it
From blog.hftp.org - May 29, 2020 1:49 AM

"The unprecedented COVID-19 crisis has had a major impact on the travel and tourism industry, shutting down thousands of hotels, tourist destinations and flights around the world. Since travel and tourism are cash-heavy industries dependent on small margins, many companies will face great hardship, from laying off long-term staff to foregoing upgrades or repairs ..."