"Since travel and tourism are cash-heavy industries dependent on small margins, many companies will face great hardship, from laying off long-term staff to foregoing upgrades or..."
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Customer service in tourism
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"User Generated Content plays a huge role in how people perceive your hospitality brand.In this guide we'll show you how hotels and restaurants can use UGC..." 
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There’s no denying that the number one aspect of creating and maintaining a thriving business is creating loyalty. When your customers are loyal, they will go to the ends of the Earth to support you and buy your products and services ..."
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"Hotels hoping to capture both business and leisure travellers should focus on ‘affordable luxury’ to generate bookings and please guests, especially among Millennials, BDRC Continental has said ..."
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"Reciprocal green lane agreements means there must be mutual assurance of each other's test protocol and standards," Trade and Industry Minister Chan Chun Sing told a virtual press conference on Saturday ..."
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"How transparency can be used to build trust in your brand, motivate staff and increase direct bookings ..."
Leona Ungerer's insight:
Study unit 5: Tourism decision-making (online search). Study unit 8: Human capacity development (empowerment). Study unit 16: Differentiating a company's service: Customer value, loyalty and trust.
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"A useful product offering technological benefits can get someone’s attention, but customer service is the cornerstone of establishing trust ..."
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"Both sides can move toward the middle by being more honest and forthright ..."
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