Customer service in tourism
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Customer service in tourism
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How top hotels get great guest feedback

How top hotels get great guest feedback | Customer service in tourism | Scoop.it

"We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback ..."

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Here's why you shouldn't pay attention to hotel stars

Here's why you shouldn't pay attention to hotel stars | Customer service in tourism | Scoop.it

"Hotel stars don't mean a thing.
Sure, there's a noticeable difference between a one star property and a five star property, but that's pretty much it ..."

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