"Next time you check in at a Hilton, your welcome may be even more automated than usual. That’s because the hotel chain has been working with IBM to create a robotic concierge that it call Connie ..."
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Customer service in tourism
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Scoop.it!
"Robots are increasingly taking some of the burden of mundane tasks away from human beings. Robotic assembly lines have reinvented manufacturing, and now mobile, autonomous machines are starting to be used in the service ..." 
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Scoop.it!
"Several hotels and at least one cruise ship have been experimenting with machines that can handle guest check-in, store bags, deliver extra towels or mix a drink at the bar ..."
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