Get Started for FREE
Sign up with Facebook Sign up with X
I don't have a Facebook or a X account
Customer service is critical in the ongoing relationship between retailers and their customers. With the rise of social media and mobile devices, retail and ecommerce companies need to understand and embrace the social customer and respond to them in a personal and timely manner.
19design's curator insight,
June 13, 2013 6:03 AM
An excellent way to graphically show how ecommerce stores can bridge the customer service gap. With clear procedures on major touch points ecommerce stores will be able to make a better impression with their customers, thus increasing repeat purchasing and loyalty. What is mentioned in this infographic are an essential to any online store. |
Scoop it Creator
Lydia Gracia
FOLLOW US
|
Don’t be afraid to experiment with community platforms to get conversation flowing about a new product or service, and you may be able to build a community of users that can answer customer inquiries on your behalf.
Without customers you have no business...so know what great customer service is to your customers...not you!
#customerservice