Must Design

Knowing your website's navigational taxonomy can mean the difference between millions in traffic and money. Here are 5 Simple Navigational Taxonomy Rules.

* It's About THEM not YOU.
* Create A Commons.
* It's FREE and EASY.

* Srart with Brands & Work OUT.

* Find Engagement & Work IN.

Easy to follow rules so your site's nav WINS traffic, hearts, minds, SEO and loyalty needed to be around for a bit.

Best In Class From Conversion IQ
The other day I complained about "pretty picture' ecommerce sites that make conversion harder. So much of ecom is ditch digging. Ditch digging to make sure you have things such as:

* Email subscription form (prefer presence to popunders).
* Clearly ECOM - looks like a store with things to sell not content to read.
* Social (easy to find theirs and easy to contribute).
* Content Curation from social / comments / reviews (should feel like a party with people who share love / interests).

* Offers, deadlines and a sense of time (of the year today is Columbus Day for example).

These examples from Conversion IQ are closer to "ditch digging" ecommerce websites. Conversion either BUYING or into a list are easier, more clear and so these designs make more money than the pretty picture websites I shared last (http://sco.lt/4ijZIH ),

Designing G+ In
Crazy to suggest using G+ as a tool to power your online marketing right? Maybe not. Greatest return always comes from the least understood ideas. GooglePlus is a "least understood" idea these days.

Their leader left and TechCrunch said G+ the social net is dead. They may be right, but that is beside the point. G+ has always been more than a social net. G+ is a suite of tools marketers can use to find blue oceans.

Blue oceans are the as yet unspoiled places where marketers can still swim without fear of a herd of sharks. Oceans where sharks eat themselves are "red oceans" such as Facebook.

We suggest designing G+ into your marketing and site. Hold weekly hangouts, you don't need a G+ profile to use hangouts now, and created a branded community if only so you rule your name in #seo. Finally we suggest curating the great comments you will receive on G+ as a source of future content.

We've never been able to figure out how to use circles in a unique way, but they too beckon with possibility. By creating weekly content based on Hangouts and Community you get lots of GoogleJuice, the least expensive #videomarketing we know about and great community development tools that cost you NOTHING.

The linked post discusses Mark Traphagen's call to use G+ as a hub of your marketing. That's a great call since the price is RIGHT (free though you may spend some making G+ play the way you want it in your design). Designing G+ tools INTO your community creates the cheapest, biggest and best online win we can think of.

So the death of G+ is greatly exaggerated and, if you are smart, you will find a way to design the tool's many possibilities into your marketing.

Here’s a fun fact: Over the last 10 years, our attention spans have decreased from 12 minutes to 5 minutes. Our ability (and our desire) to read lots of c

If you know how to curate information we need to talk. Many content curators work for little recognition and no money. CrowdFunde, a Durham, NC based startup, wants to find the 10 best curators in the world.

If you are amazing with G+, Pinterest or Scoop.it we need to talk. We need help creating a revolution. CrowdFunde helps websites, brands and businesses tap wisdom of crowds.

Great curators are a CSF (Critical Success Factor) for our business model. So if you love thinking about information architecture, curating content and using cool tools you need to apply to work with CrowdFunde.

http://www.crowdfunde.com/top-curator-contest-crowdfunde-hiring/

Asking the right questions in the right way is key to online marketing success. How SMBs can compete with Amazon isn't as important as what is their why and how are they learning from Amazon's web marketing power.

Running into the web team from http://www.MoonandLola.com today after meeting them last week helped us realize we needed to add slides to our presentation. We HATE IT when that happens (lol).

Last week we spoke with about 40 Small to Medium Sized Businesses (SMBs) in a conference sponsored by FedEx and seeing the team at the Digital Summit today jogged our thinking. We forgot to discuss the importance of PLATFORM thinking.

We all know winning platforms such as Facebook, Twitter and my favorite Scoop.it. Platforms are winning because they play the "new SEO" game beautifully. We added Video Notes on YouTube to explain all of this (https://youtu.be/tSHeIxtrs4g ).

Find the Haiku Deck here: http://shar.es/1g7Kfb

Here A Wiki, There A Wiki, Everywhere A Wiki
What is a Wiki if not an invitation to create online community. The "open source" like collaboration Wiki's provide is a blueprint for creation of online community. After months working on http://www.Curagmai.com we've discovered how close Wikis are to...well everything.

Wiki Ideas To Steal Include:

* Open Source Like Content Collaboration.

* Use community to steer and de-spam ecosystem.
* Depend mostly on social reward.
* A healthy and competitive contest never hurts.

* Feature and thank contributors.
* Provide ways for contributors to know where they stand vis-à-vis other contributors.
* Create ways contributors can follow and communicate with each other.
* Include ways for contributors to create mini-tribes.

* Make sure "rules of the road" are understood and published.

* Communication with sponsoring agents must be easy too.
* Normalize greatness by sharing across ecosystem.
* Role of sponsors becomes more curators than creators.
* Ask for help.
* Provide social rewards (such as features) to contributors.
* Create ways to identify contributors in the world (t-shirts, stickers).
* Appreciate, be nice and thankful (always no matter what).

Following a few simple rules will dramatically increase the most important content you can't buy (User Generated Content or #UGC) and build sustainable online community. Sustainable online community means costs go DOWN even as other material rewards (UGC, followers, traffic, money) go UP.

This Haiku Deck is about why we are all in the Wiki business whether we realize it or not AND how to design for the Wiki-ization of marketing, brands and online community.

Designing Tomorrow's Ecommerce
I'm writing a blog post for Curatti that will go live at midnight tonight that discusses the "best practices" of "Tomorrow's Ecommerce". I'm also writing a Curagami blog post (also published at midnight) about how social shopping will change Tomorrow's Ecommerce.

Tomorrow's Ecom Current Best Practices (Curatti tonight)
Tomorrow's Ecom Social & Mobile Web (on Curagami now)

The Haiku Deck that bridges both of these posts is linked above and here:
http://shar.es/1nkJef

As we publish each post we will link them here.

Storytelling & Content Marketing
Tracy Chevalier imagines the stories behind paintings:

* How did the painter meet his model?
* What would explain that look in her eye?
* Why is that man … blushing?

She shares three stories inspired by portraits, including the one that led to her best-selling novel "Girl With a Pearl Earring."

3 Find Your Story Tips
One of the most common "we can't do it" complaints we hear is, "Our content is boring and no one on out team knows how to tell a story".  There are no "boring" products or services and we are surrounded by stories. Here are 5 tips to help you find the magical content needed to wins hearts and minds online.

Story Finder Tip #1: Your Employees
You never need to look far for great stories. Stories of heroic efforts against great odds are sitting in your office now. There are cancer survivors, triathletes and parents with special children in your company as I write this.

You might think, "I don't want to invade their privacy," and we aren't suggesting it. We suggest explaining that any company really only exists in the minds of its employees. Since publishing costs are now zero you can afford to explain who you are by proxy - via your employees stories, passions and loves.

This is "Employee Story of the Month" instead of a banal award your customers learn about the journey your team members have experienced and so feel close to them, you and your brands and products. "I feel like I know you," a woman said hugging my ex at the Gift Show in San Francisco.

Our potential customer learned about Found Objects and Janet McKean from our monthly newsletters. Those newsletters led to the hug and made doing business together easy.

Oh, btw each month I included a short story about Janet's life, experiences and family. May be why I'm divorced (lol), because Janet hated sharing so much. "You married a storyteller, " I would say smiling and writing and well you can figure out how well that worked in our relationship. Worked GREAT with our customers though (lol).

Story Finder Tip 2: Be Like Tracy Imagine An Image's Story
Tracy wrote a best seller by imagining questions implied but not stated. Your online marketing uses images all the time, but what are the questions BEHIND the image.

If you have a picture from a company event who is there? What was being celebrated? What in the image doesn't make sense? Is there something that hints at a mystery o some enigma? Work backwards from an image. Begin like Tracy. Ask questions. The answers are your story.

Story Finder Tip 3: Ask For Customer Stories
Take the image in example #2 and ask your customers to share their questions, stories or answers to hidden riddles. Asking for a story may be too hard and intimidating, but asking what these people in the corner are doing could be fun and spark imaginations and lead to stories.

Once you have an "Ambassador" group of customers / advocates established ask them to help shape your ASK. Ask your advocates to help you know the best way to engage and hear stories your customers are itching to share.

Writing this tip reminds me of a story (of course lol). I left home for the first time. I was in the 10th grade and enrolled at The Choate School. My mom cried when she and my father dropped me off. Now I was sitting in my first English class.

Mr. Noland, a bearded thirty something teacher dressed not unlike every preppie in the room (straight leg corduroys, button down oxford shirt) asked, "Tell me the story of this pencil". He said this hold a pencil inches from his nose and staring at it as he rotated it and waved it up and down.

Dutifully I set out to describe the pencil. "Pencils down," Mr. Noland said asking a student he clearly knew to read his story first. "She couldn't tell why. All she could smell was stale cigar...." the novella this student wrote about a possible murder, broken hearts and a love affair gone wrong made me realize I wasn't in Kansas anymore.

If Mr. Noland's shill can write 500 words on a pencil, YOU can tell a captivating story online about you, your company, brands and products.

Web Design & Stories
Now that you know WHERE to find stories don't forget to DESIGN them in. Sharing stories online is tricky. You want to make readers do a little work to get to a place they can read and read.

Don't do like some and break your stories into tiny 200 word bites. Too much clicking ruins the "all in" feel of a good story. Make your readers click a couple of times to pan out readers from scanners and then let them read.

Will cover more "story design" tips in another post. First FIND your stories since that is often the hardest task. Next create a design that does the impossible - makes it fun to read online.

Pageless design frees websites from the outdated conventions of print design and fully utilizes the digital platform they’re built on. 

8 Compelling Reasons Why "Pageless' Web Design Wins (in the end):

* Tells a better story.

* Easier to "digest" or understand what to do.

* Emotionally more powerful.

* Higher Conversion Rates!!!
* Makes updating faster & easier.

* Lowers BOUNCE & encourages sharing.

* Looks great on all devices (mobile included).

* Lower cost to develop.

Marty Note
I confess to not being in love with the "infinite scroll" just yet. One modification we worked out for @Curagami, our Startup Factory funded startup, is to include a Call-To-Action at the top & Bottom.

CTAs help prepare the scroll. Remember "open book" tests? Putting a CTA on top of a waterfall of content helps prep a visitors mind. It "opens the book" for them. With this many impressive benefits I'm going to have to figure out how to start loving "pageless" design (lol).

I bet there are 5 (or so) similar modifications we can make to help us know how to create the paths and conversion we want by going "pageless".  

We've had a HUGE Day over on GPlus today. I wrote a post about why G+ is magical thinking (https://plus.google.com/102639884404823294558/posts/F5fXyrkTPCr ) and my post got picked up by my friend Mark Traphagen (@MarkTraphagen) and it BLEW up into an amazing conversation.

Given the MONSTER day we've had I thought it would be a great idea to share some of the most successful G+ Brand pages. GPlus is a massive Blue Ocean for most.  Blue Oceans are where your content gets MORE traction with less work. Red Oceans are where your content requires more investment to generate LESS return.

GPlus is really a set of TOOLS. Incorporating Hangouts, maps, communities and other widget-like tools. The first website or agency to figure out how to combine those powerful tools in unique combinations is going to WIN big. Some of these examples approach the top of the mountain, but G+ has more power than even anyone here captures.

There are many of content heavy websites out there, but very few seem to take good design into account. We take a look at those that do.

Marty Note
Content can KILL a website design. Content needs to be well thought out. How can you tease the click without frustrating your visitors and readers? How can you share all the content you need to share without wrecking your design? Here are 25 examples of how to use content as a helpful design element instead of ending up on content's rocky shores.