"Part of awareness is being able to receive negative feedback, learn from it and apply it in a way that you grow. Anyone you come into contact with is a potential teacher. Kelly says, “You will find that there are zero degrees of separation from potential teachers.”
One of the things that holds us back is not that we can’t solve the problem, it’s that we don’t see the problem. Who we are is obvious to others—our co-workers and customers. You’ve got to know what you are projecting to others.
The other pillar is attention. “People crave genuine, authentic, undivided attention, the side effect of which is extremely positive: loyalty, engagement and positive word-of-mouth promotion.” Kelly advises that we “focus on building friendships, not customer relationships.”
We don’t always know exactly what to do or where we are going, but Kelly insists that the xceptional execution ethos will take you places you never imagined. Xceptional Execution = Opportunity. "
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"Part of awareness is being able to receive negative feedback, learn from it and apply it in a way that you grow. Anyone you come into contact with is a potential teacher. Kelly says, “You will find that there are zero degrees of separation from potential teachers.”
One of the things that holds us back is not that we can’t solve the problem, it’s that we don’t see the problem. Who we are is obvious to others—our co-workers and customers. You’ve got to know what you are projecting to others.
The other pillar is attention. “People crave genuine, authentic, undivided attention, the side effect of which is extremely positive: loyalty, engagement and positive word-of-mouth promotion.” Kelly advises that we “focus on building friendships, not customer relationships.”
We don’t always know exactly what to do or where we are going, but Kelly insists that the xceptional execution ethos will take you places you never imagined. Xceptional Execution = Opportunity. "