digital marketing strategy
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Social media zombies and the 2 percent solution

Social media zombies and the 2 percent solution | digital marketing strategy | Scoop.it
Think 98 percent customer satisfaction is pretty good? So did I, but social media forces us to re-consider
malek's insight:

When few dissatisfied customers can hiijack a brand conversion, social media forces all of us to reconsider customer service plan.

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