e-commerce & social media

Right in the front row, not four feet from Christian McBride, was every performer's bête noire. I don't know why she came to the Blue Note, maybe it was to make her date happy. But she was yawning, checking her...

Picture this:You walk into a networking event. Your pockets are stuffed with your high-quality matte business cards. As you walk in, you get excited by the thought of everyone falling in love with

There are 3 groups of marketers that FAIL at social media marketing. Are you among them?

Excerpt...

Here are five tips from Block and Ross on effectively adding social media tactics to demand creation efforts:

1.  Build personas.  Marketing professionals regularly build and organize personas in order to understand potential buyers. This essential step also applies to social media marketing. “We’re basically building personas – social personas,” Block explained. “That means we understand by role or industry how these individuals are using social.”

2. Interact. This step may appear obvious to some social media marketers, but interactions must be purposeful. Organizations should seek to find out their audience’s specific pain points and business problems, as well as where individuals are within the buying cycle, Block said. The more that is understood about individuals, the more interaction can take place, allowing the most useful content to be presented and facilitating the buyer’s journey.

3. Leverage and adapt existing content. Existing assets such as white papers and influencer pieces can be used in social media marketing. Based on the audience’s status in the buying cycle, key data points and other elements from these assets can be extracted and repurposed.

4. Be consistent. Block and Ross recommended using multiple social channels to share content. However, organizations must be careful to maintain consistent branding across all of the outlets used. Incorporating uniform creative elements, for example, provides a consistent look and feel, improving the viewer experience and reinforcing brand image.

5. Track. Finally, organizations must determine the impact of their social media activities within their overall demand creation programs. Look beyond frequently overemphasized metrics such as clicks, video views or white paper downloads and examine users’ actions after they access the social media content, Ross and Block emphasized. The most relevant metrics will vary depending on buyer personas.

Every marketer should beware of these costly mistakes.  - Kapil Jekishan - Google+