ED 262 Research, Reference & Resource Skills

Whether you’re speaking to a roomful of colleagues, your boss, or a group of friends, you can’t wait to draw people in. You either hook them with your first words, or you don’t.

Think of the expression that hooks people in as your “grabber.” It’s the prefatory line or phrase that basically says, “Listen up! You’re gonna want to hear this.” An effective grabber isn’t shouty or alarmist, though–it builds a bridge to your listener.

You can call them by name, mention something about them, refer to a point they’ve brought up, or reflect on a conversation you’ve had with them. You can even just ask them about themselves, or bring up something that you know interests them. The point of the grabber is to create rapport, so not only will it vary depending on whom you’re speaking to, it will also change according to the situation.

With that in mind, here are seven of the most common scenarios you’re likely to encounter at work, and the grabbers that are best suited to each.

Though your coworkers and manager might not understand tiny shifts in your behavior instantly, you’re giving away many invites into your psyche, simply via your body language.

According to professional corporate trainer, business consultant, and entrepreneur Denise M. Dudley, PhD, all people communicate using seven channels: facial expressions, eye contact, posture, hand gestures, voice tone, voice loudness, and verbal content. While she explains that many professionals are picky with their word choices, very few practice or give a second thought to the other six venues.

This is a big loss, considering many studies indicate difficulty pairing sentences with sentiments. “Our bodies are actually revealing more about our messages than our voices ever do,” Dudley told Ladders. “When we’re delivering a message–any message, good or bad, large or small, how we look as we’re delivering the message is . . . probably more important than our words, if we intend to be understood.”

If you’re constantly frazzled on the job, logging super-long hours with little to show for it at the end of the day, chances are good that you’re mismanaging your time. But the good news is it’s easy (enough) to reorganize your schedule and get back on a successful track, stat!

“There’s a lot coming at us: mail–and [all kinds of] paper in general–emails, texts, phone calls, bosses calling for help, deadlines, projects–it doesn’t stop,” points out Felice Cohen, organizer and author of 90 Lessons for Living Large in 90 Square Feet (or More). No wonder so many of us get so behind and feel so exasperated. But it doesn’t have to stay that way.

The answer isn’t to do more. “Not everyone can multitask, and most of us who do probably shouldn’t,” says Cohen. Rather, the answer is to do what you do smarter. And here’s how.