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"While there are great ways to find those customer stories, the easiest (or laziest) seems to be launching a campaign that invites customers to share theirs, like the Arizona Families for Home Education did (at left). So routine has the “tell us your story” campaign become that there’s now a Tumblr blog dedicated to the concept. Tell Us Your Story collects campaigns shared by readers who can submit images, in addition to those ad copywriter Brian Eden finds on his own. Eden is behind the Tumblr blog, which he created after seeing “Tell us your story at drpeppertuition.com” on a Dr. Pepper can he was drinking.
Customer stories are, indeed, important, given they’re more credible than advertising or messaging from your CEO or paid spokespeople. But there are better ways—not necessarily easier, but better—for obtaining customer stories. Just watch some of the testimonial videos from The Mayo Clinic. What you see is heart-felt, authentic, and sincere, not the result of a call to action. How does The Mayo Clinic get these stories? In many cases, they’re shared with the communications team by staff with direct knowledge of the patients’ experience."
Read the full article to find out more about these other sources of customer stories that don’t require you to pimp for them:
- Read the messages people send to customer service
- Use your monitoring service
- Ask your employees
- Reach out to your brand ambassadors
- Survey your customers
- Get your biggest fans in the same room
