Fiscal Policy & Regulation
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Fiscal Policy & Regulation
Looking at Fiscal Policy, primarily in the UK
Curated by Bruce Fellowes
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Rescooped by Bruce Fellowes from Microeconomics: IB Economics
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Ofgem orders energy firms to improve complaints handling

Ofgem orders energy firms to improve complaints handling | Fiscal Policy & Regulation | Scoop.it
The regulator clamps down on the 11 biggest energy suppliers over customer complaints.

Via Graham Watson
Graham Watson's curator insight, September 27, 2018 6:54 AM

More evidence of the need for regulation, with OFGEM clamping down on some of the country's energy suppliers in relation to their customer service. Interestingly though, the biggest rebukes come from some new entrants to the market - First Utility, Ovo Energy and Utilita, although Scottish Power have had an existing complaint expanded.

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Ovo Energy under regulator glare over customer data bungling

Ovo Energy under regulator glare over customer data bungling | Fiscal Policy & Regulation | Scoop.it
One of Britain’s leading independent energy suppliers is under investigation by the industry regulator amid complaints that it has billed its customers using incorrect usage data.
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