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Resale site customers who were refused entry to concerts could get refunds following court order Via Graham Watson 
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The Advertising Standards Authority says secondary ticketing firms are not clear about costs.
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A court instructs the ticket reseller to warn buyers if there is a risk of being turned away at the door. Via Graham Watson
Graham Watson's curator insight,
November 27, 2018 1:08 PM
The ongoing dispute between Viagogo and the Competition and Markets Authority (CMA) appears to have been resolved. For now.
The competition authorities have argued that the secondary market for tickets has been bedevilled by imperfect information, and as a result has been operating against the public interest. Other secondary ticketing sites have already complied with the demands of the CMA.
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Package of measures designed to curb growing power of ‘secondary ticketing’ industry and protect fans
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A follow-up to the news that the competition authorities have got compliance from all of the major players in the secondary ticketing market as regards improving information. It also transpires that a recent court order seems to imply that people who've bought tickets on the secondary market and then been refused entry to a concert are going to be entitled to refunds.