Design, Science and Technology

Does the character of our leaders matter? According to research done by KRW International it really, really, does!

Welcome to a Leadership Channel Podcast on TotalPicture. Joining Peter Clayton today is Fred Kiel, PhD, co-founder of KRW International, the author of Return On Character. For more than thirty years, he has helped Fortune 500 CEOs and senior executives build organizational effectiveness through leadership excellence and mission alignment.

Strategy+Business considers Return on Character one of the best business books of 2015.

With Credit Suisse replacing their CEO after years of fines and the future of companies like Uber and Yahoo! being questioned because of bad CEO behavior, (or the current CEO poster boy, infamous former Turing CEO Martin Shkreli), could this be the wakeup call we need to start measuring how the character of a leader impacts their organization's performance?

For the first time we now have data to measure the correlation. In Return On Character (Harvard Business Review Press,), the findings are revealed from KRW International's seven-year study on the financial impact of character.

Learn more / En savoir plus / Mehr erfahren:

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=LeaderShip

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=LeaderSkills

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Character

http://www.scoop.it/t/21st-century-learning-and-teaching/?&tag=Soft+Skills

Check also:

- http://www.scoop.it/t/21st-century-learning-and-teaching?tag=Emotional-Intelligence

- http://www.scoop.it/t/21st-century-learning-and-teaching?tag=Emotions-and-Learning

- http://www.scoop.it/t/21st-century-learning-and-teaching?tag=Empathy

- http://www.scoop.it/t/21st-century-learning-and-teaching?tag=EQ

- http://www.scoop.it/t/21st-century-learning-and-teaching?tag=Daniel-GOLEMAN

Leiarskap; "klart hovud, varmt hjarta"

"Although speed is critical to #customer #experience, it’s often #communication, or the lack of it, that really drives customers away."

Whether it's customer facing, or with your employees, communication is key to success, do you agree?

It's about understanding your customer expectations at every #touchpoint of their #journey. Make sure you deliver the right information, level of access and interaction. The easier you make it for your customers, the more positive #engagement you will receive. 

A great customer experience is dependent on understanding the customer needs and responding quickly to solve problems. Every organization has some bad customer experiences -take care of them and customers will forgive you and stay around. 

Online reviews are one of the "Four Pillars" of digital presence.

Terence shares valuable graphics, and reminds us all that it takes the entire organization to truly deliver across the #customer end-to-end journey.

Trust is as valuable as the water that we drink and the air that we breathe. Here are 55 ways to build trust and credibility.

Build that trust!

Great article that explains the difference between mentoring and coaching.

Make it a great day!

A place for both?