The teachings of the Dalai Lama are as important as ever when it comes to online learning and online teaching.
Caring doesn’t sound very academic and it certainly isn’t as new as Big Data. But I think any course that has a strong element of caring will retain more students than a course with low teacher-student interaction. The key is having an involved teacher who is trained not just in the subject matter but also to listen, watch for falters, be ready to gently cajole, try new things, and convey a sense of enthusiasm