Whether you’re making an important presentation to clients or trying to motivate entry-level employees, what you say and how you say it carries weight. Here are 6 things not to say.
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OUTSTANDING tips!
Instead of saying....I'll try, why not say Absolutely -- I will do my best!
Instead of saying....that won't work, why not say -- interesting idea, could we also consider the lessons we learned the last time a similar idea was implemented to avoid ........
I also avoid using Why questions when I am in a potential sensistive situation. Instead of asking Why are we doing it this way, instead I re-frame into what and how and combine with (we/our statements)
Instead of saying NO.....do your best to provide options, alternatives, etc. of what can be done.
Please share with us some of the killer phrases you have eliminated from your vocabulary!