The Feedback Wall - Complaints, Compliments & Conversations with our Users | Information and digital literacy in education via the digital path | Scoop.it
In August 2016 I was asked to lead a project into the development and implementation of a ‘Feedback Wall’ - a board in the entrance to the library that is there for our users to write their comments/thoughts/queries to us on and, in turn, for us to respond to them however we see fit. Here’s a rundown of the whys and wherefores of the project and where we’re at now.