Information and digital literacy in education via the digital path

Christopher Cox predicts the significant ways academic libraries will shift in terms of collections, services, spaces and operations as a result of the pandemic.

Libraries and learning resources services have embraced digital practice over three decades. Lis Parcell reflects on their pioneering approach and considers how libraries will continue to reinvent themselves

I find it a bit ironic that I’m talking in a session called ‘Learning Centers’ when I, well hate is a strong word, but I really have some big issues about the term ‘learning center’ used in library context. To me libraries are very much about learning and about people meeting, collaboration and talking. The library is also about collections for sure but a collection in itself is not the goal, the goal is to support learning, education and research and libraries are great at that so let’s just call it a library.

Spreading digital fluency is now a core responsibility of academic libraries, and Artificial Intelligence and the Internet of Things (IoT) are poised to amplify the utility and reach of library services like never before. These are just two of the revelations part of the New Media Consortium’s (NMC) University of Applied Sciences (HTW) Chur, Technische Informationsbibliothek (TIB), ETH Library, and the Association of College & Research Libraries’ (ACRL) Annual Horizon Report: 2017 Library Edition.

In August 2016 I was asked to lead a project into the development and implementation of a ‘Feedback Wall’ - a board in the entrance to the library that is there for our users to write their comments/thoughts/queries to us on and, in turn, for us to respond to them however we see fit. Here’s a rundown of the whys and wherefores of the project and where we’re at now.

From virtual reality to state–of–the–art makerspaces, higher education institutions are bringing digital innovation to a traditional academic hub on campus.

Despite the innovations happening on college campuses, university libraries continue to be an academic center for students. 

In order to keep up with the continuous marriage of education and technology, universities are implementing new digital solutions in their libraries.

There is currently a dearth of research on African American college students and their interactions in academic libraries. The purpose of this quantitative study is to investigate whether African American college students view academic libraries as welcoming places and to identify factors that are most influential in their perceptions of welcomeness. Adopting the theoretical lens of “library in the life of the user,” we administered a national online survey questionnaire to 160 black college students attending non-historically black colleges and universities in the United States. The survey data were analyzed by employing correlation coefficient and multiple regression analysis to test our hypotheses. The analytical results showed that participants felt welcomed in academic libraries, and library as place and information needs were significant factors that affected students’ perceptions of welcomeness. Our findings suggest that library patrons are important actors in constituting the atmospheric character of the library.

How often have you walked passed your school library and never given a second thought to the person who works in that room? Or you notice that there are students in there reading books and working on the computers and think ‘that’s nice’. You may even encourage your students to go and choose a book occasionally and think that you are doing your bit.

What if someone suddenly said that your school library was closing and the room was going to become a gym. Would you really be upset by the loss of such a resources or would you secretly not be all that bothered? Do you ever think about the person who is working in there who is desperate to help you and your students? Do you ever wonder why that person is constantly trying to stop you in the corridor when you are busy? Do you understand the opportunities you are missing?

You probably all know the scene: A library reading hall with endless rows of students working, studying, learning. Alone together. A nice view. Makes me happy every time I cross it. But we should never stop question our services and our users behavior (also when it’s a very positive behavior) and I often ask myself: “Why do they come? Why don’t they sit at home and study?”. Some of them for sure because they are gonna pick up a book or need library help or instruction and don’t get me wrong: I love a library filled with working students and I think we do an awesome job giving them good conditions but still, why do they come just to sit and work? I find the question important because it might be a window to both insights on the library and the people using them.

One of the most heartening parts of the recent Libraries Global Excellence Tour was hearing each and every speaker emphasise the importance of putting users front and centre of everything we do in libraries. This includes reimagining existing services and creating brand new ones.

In the crushing pressure to collect evidence of impact, to show usage figures that rely on legacy measurements, this can easily be sidelined. As Erik Boekesteijn described, the job of the librarian is “curating curiosity. We need to listen to our users”.

The user experience of both physical and digital spaces matters. Its inspiring to see so many libraries put this at the fore of their planning and creating services with a bit more empathy.