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"As a leader, when your employees share their thoughts, your work is just beginning.
This is the time when you need to take action on their feedback. No matter whether you plan to implement their suggestions or not, you need to close the loop with employees to let them know one of three things:
- You’re implementing their solution, and the rationale
- You’re implementing a modified version of their suggestion, and the rationale for that
- You’re not planning to implement their solution, and the rationale for that"
Read the full article to find out more on what to say when addressing feedback and why.
Closing the loop is important. I like how this article encourages explaining the rationale for your answer. It provides context and clarity. Internal communicators are often the ones who are tasked with responding, so some good tips & reminders here.
Asking for feedback, informally or through more formal channels like surveys, and not doing anything with it is probably the fastest way to distance yourself from anyone. It's disrespectful of people's time, indicates you didn't value what they had to say, and makes them question your motives. And the next time you ask for feedback they'll be more reluctant to participate.