Internal Communications Tools

"Have you launched a new communication program or channel, expecting employees to dive right in, participate and do their part? But they don’t, and you’re left with wondering why. Isn’t this something they needed, maybe even wanted? In fact, employees may simply not know what to do with the information that we have just communicated. If we haven’t let them know our expectations, and made it easy for them to follow, we’re missing a big opportunity."

Read the full article to find out more about using these communication labeling system ideas to clarify expectations, bring greater relevance, and fuel participation with your employees:

• Categories:  instructional & descriptive
• Mix and match for the ultimate approach
• Customize your labels and categories

During the course of a typical workday each of us receives numerous emails but the challenge for most writers is to capture the perfect email in a message.

Read the full article to find out more about:

• 12 guidelines to writing effective email
• general email rules
• do's & don'ts
• the message
• formatting your message
• use conversational words

Before you send your email, consider whether it's the right communication vehicle. Here's five situations where emails fail.

The fourth SMiLE London (Social Media in the Large Enterprise) conference was held on March 17th.  Individuals discovered how organisations are using social media inside their organisations and the difference it is making.  Sessions included interviews, success stories, networking opportunities as well as news and views.  

Read the full article to access videos, presentations, and/or recaps for these sessions:

Pearson, A Social Platform for Change

• Pearson have introduced a Jive-based social network to replace 170 intranets and to connect employees from companies as diverse as the FT to Penguin Random House.

Grundfos, social business takes the pressure

• Grundfos is the world’s largest manufacturer of pumps with more than 18,000 employees. They also happen to be one of the most innovative users of Yammer in Europe.

MyJM, How Johnson Matthey launched their network

• Ben Thompson, Digital Communications Manager at the Head Office of Johnson Matthey the global speciality chemicals business took us through the launch of myJM.

Unilever, Getting your Managers Jamming

• Sarah Etherton and her colleague David Ingram, Senior Writer/Editor at Unilever talked about the Jam session they orchestrated for managers.

Table Sessions

• Back by popular demand we recruited the most popular tweeters, bloggers and forum owners in the UK social business space. Read their thoughts on the outcomes from the sessions.

Driving Business Value at Thomson Reuters

• When Larraine Solomon joined Thomson Reuters she took a great risk; she stopped sending out important information via email

Social Business in the Public Sector

• We welcomed back Norman Jardine, the Head of the Internal Communication unit of the European Commission and his colleague Julie Guegan.

Archant, 4 years of being social

• Chris Thompson of regional newspaper group Archant has over 4 years under his belt managing their Socialcast network.

Lafarge's Knowledge Sharing

• Jean-Luc Abelin revealed how construction company Lafarge have developed a highly successful knowledge-sharing platforms.