Bupa used a chatbot (created by Tangowork) to support employees through the relocation of their London offices. It’s delivered via Skype for Business. After the move, it expanded to questions about day-to-day work
“In our new building there are no desk phones. Everything’s done via Skype for Business, and instant messaging is used regularly. So rather than create a website to talk about the new offices, we decided to introduce a chatbot that could offer instant answers.”
Read the full article to find out:
- how the internal comms team was involved
- what questions the chatbot could answer
- where the chatbot is located
What a great tool! I like that they incorporated it into the tools staff were already using, Skype and the intranet (go where your audience is hanging out). Also, by monitoring the chatbot's transcripts, they were able to quickly identify other frequently asked questions. Even if it was out of scope for the initial phase, they were creating a database of questions for future releases.